Payments

Online purchases are made easily and secure using your credit card (Visa & MasterCard), Afterpay, humm, PayPal, ApplePay, GooglePay or ZipPay details. Unfortunately, at present, we cannot accept gift cards or store credit for online purchases.

After you place an order with us, you'll receive an order confirmation email with the details of your order, which can be used for proof of your purchase. If you have any queries regarding your purchase, please Contact Us.

You will be notified instantly if there is a problem with your payment. You will be prompted for an alternate payment method.

Payments are verified and funds taken from your account straight away.

Products

Please contact your local showroom to see if the item is part of our store range but not yet available online.

The order will be cancelled and you will be notified accordingly.

We endeavour to make sure that stock levels on our website are updated regularly, but for some items, particularly those that are on promotion or are very popular, we can often sell out of stock quickly. We apologise for the inconvenience.

Each of our unique design 10 Showrooms are independently operated and offer a curated collection of Kitchen, Bathroom and Laundry products. Flooring and Cladding are now available at selected Showrooms in Melbourne, Geelong and Hobart only.

Our design 10 Showrooms come in different shapes and sizes, and with such a vast array of products available, it is not possible for every product to be displayed in all our Showrooms.

Refunds & Exchanges

Please contact the Showroom where you purchased your item for assistance with any faults, repairs or other issues. If you purchased your item online, then please contact our Customer Care team via phone, email or live chat (see details below).

If your purchase has a problem that would have stopped someone from buying it and has a major fault, you choose the remedy – refund, exchange, repair or compensation. If there is a minor fault, the item will be repaired or replaced at the showroom's discretion.

Your rights under Australian Consumer Law will always be applied. See Online Refunds & Returns Policy for more.

Please choose your purchase carefully as a refund may not be provided if you simply change your mind. Please check with your local store to see what their return policy is.