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Design 10 is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. View the Full Return Policy.
What you need to know before purchasing
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any further reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.
