Alder VERDE 顶部组装套件

Dear Brenda,

Thank you for sharing your feedback with us. We're pleased to know that the delivery process was prompt and efficient. However, we regret the discrepancy regarding the tap fittings. At Design 10, we take great pride in providing accurate product information to our valued customers.

We appreciate you bringing this matter to our attention. Your feedback will allow us to investigate the issue thoroughly and rectify any inconsistencies in our product descriptions. Providing a transparent and honest shopping experience is of the utmost importance to us.

Please be assured that we have noted your concern and will address it promptly. Our team will immediately review the product specifications to ensure that the information accurately reflects the tap fittings used in this model.

Thank you again for your valuable feedback. It helps us identify areas for improvement and maintain the high standards we strive for. We look forward to serving you better in the future.

Best regards,
Design 10

Dear Daphne,

Thank you for taking the time to share your detailed feedback about the Alder VERDE Top Assembly Set. We're pleased to hear that you appreciate the aesthetic design of the taps, but we sincerely apologise that the build quality and durability have not met your expectations.

We are particularly concerned about the multiple issues you've experienced, including the loose handle nut, chipping paint, and the damaged tap valve that was shipped with your order. Additionally, your feedback regarding the plastic chrome ring material is valuable information that we take seriously, as we understand the importance of both functionality and long-lasting quality in bathroom fixtures.

These quality concerns you've raised are unacceptable, especially given that you've only had the product for two months. Your detailed observations about the handle becoming loose and the paint deterioration help us identify specific areas where our product standards need improvement.

We have noted all the issues you've mentioned and will be sharing this feedback with our product development and quality control teams. This information is crucial for us to address these durability concerns and ensure our products meet the high standards our customers expect and deserve.

We appreciate your honest review and thank you for choosing Design 10. Your insights are invaluable in helping us enhance our product quality and customer experience.

Best regards,
Design 10